Refund Policy
We want your experience at Lemanor to be unforgettable and pleasant. Please read our refund conditions carefully.
Cancellation and Refund
We want your experience at Lemanor to be unforgettable and pleasant. However, if you need to cancel your reservation, please carefully read our refund conditions.
Free Cancellation
Cancellations are free of charge if made at least 14 days prior to arrival. In this case, the full amount will be refunded.
Partial Refund
If the cancellation is made less than 14 days before arrival, 50% of the paid amount will be refunded.
No Refund
Cancellation less than 48 hours before arrival or no-show: In this case, no refund will be issued, except in extraordinary circumstances (e.g. force majeure, with proof).
Refund Timeframe
Refunds will be processed using the same method of payment (e.g. credit card, bank transfer) within 7 business days after confirmation of cancellation.
Extraordinary Circumstances
In case of unforeseen events or force majeure (e.g. natural disasters, blocked roads, pandemics, etc.), please contact us directly – we will assess each case individually.
Contact for Cancellations and Refund Requests
Please submit all cancellations and refund requests in writing via email: